
Whether it is a sudden system upset or the realization that the system has lost heat transfer fluid efficiency over time, the first phone call made should be to the fluid manufacturer to discuss the situation and review options. Most major fluid manufacturers offer a range of fluid support programs to aid in maximizing the fluid user's investment. These programs usually fall under two categories: preventative maintenance services and fluid performance improvement services.

Extending Fluid Life
Preventative maintenance services are the first step in extending fluid life. There are several preventative maintenance services you should employ.Fluid Analysis. Consistent fluid analysis is by far the most important service that should be utilized by every heat transfer fluid user. This service is especially important for newly commissioned systems so that the fluid baseline analysis is established for future comparisons. Consistently taking a periodic representative system sample for analysis is invaluable in many ways. It allows both the user and the fluid manufacturer to track, or trend, the fluid's degradation rate (the molecular breakdown due to thermal stress) over time. Evaluating this data can give an accurate prediction of when any action -- fluid reprocessing or replacement, for example -- is required to maintain heat transfer efficiency.
An accurate forecast from sample analysis data allows more than adequate time to plan for any needed heat transfer fluid work to be completed during a scheduled shutdown or turnaround rather than an unexpected or emergency basis. Periodically sampling the system also detects mechanical problems such as product contamination through leaking or ruptured heat exchanger interfaces. In almost every case, the product that leaks into the heat transfer fluid is not as thermally stable or heat-transfer efficient. In addition to immediately lowering overall heat transfer system efficiency, in many cases, product contamination can increase the degradation rate of the heat transfer fluid. Sample analysis can catch even minute process leaks into the heat transfer system. Early detection and remedy of a process leak or other outside contamination can save major system problems and heat transfer fluid replacement costs down the road.
Most fluid manufacturers recommend that a system sample be analyzed every six months. Sample analysis usually is on a "no-charge" basis, and many fluid manufactures will supply a sampling kit with written instructions for taking a representative sample, packaging the sample and returning the kit to the lab. A written report containing the results and recommendation then is sent to the user within a week of the lab receiving the sample. Generally, the tests performed include high/low boilers (by both gas chromatography and atmospheric boiling tests), density, moisture, acidity, residual carbon (insolubles) and fire properties (flashpoint, fire point and autoignition temperature). Correctly interpreted, the data generated from these tests are extremely accurate in revealing overall fluid condition and level of heat transfer efficiency.
Technical/Engineering Support. In general, major fluid manufacturers' technical support teams consist of graduate engineers that not only specialize in heat transfer fluids and heat transfer theory but most aspects of heat transfer system components, design and system troubleshooting. Many solutions to questions and problems that seem unique and perplexing to a specific heat transfer fluid user can be readily answered with one quick phone call to the fluid manufacturer or a plant visit by a heat transfer fluid specialist.
Advice regarding component specifications such as fluid compatibilities, pump sizing, expansion tank sizing, seals/gaskets and instrumentation for specific applications, temperature ranges and heat transfer fluids also can be answered quickly. Many heat transfer fluid manufacturers list and recommend quality suppliers of heat transfer system components, which can greatly assist in the design and equipment specification stage of a new project. Finally, most fluid manufacturers' technical support people have years of experience in solving heat transfer fluid-related problems ranging from inherent system/equipment design flaws to accelerated fluid degradation and outside contamination. These technical support teams have the experience to quickly identify the problem and recommend a solution that will correct the situation while minimizing system downtime and heat transfer fluid costs.

When Something Goes Wrong
Even the best preventative maintenance program will not keep the fluid from degrading forever. When something goes wrong or the fluid needs to be replaced, most heat transfer fluid manufacturers also offer fluid improvement services that allow you to replace or reprocess your fluid and ensure the efficient operation of your heat transfer system.Replacement/Reprocessing Programs. Most fluid manufacturers recommend fluid replacement when the aggregate high/low boiler (or contamination) level reaches an upper limit of 15%. Even at the 10% level, a significant drop in system heat transfer efficiency occurs. If the system charge needs to be replaced -- either due to catastrophic system upset or from years of degradation or oxidation -- a number of options are available from fluid suppliers to minimize downtime. One common offering is a fluid credit program, where the user drains the existing fluid charge and returns it to the fluid manufacturer. The recoverable yield is determined (generally, no more than 80% is given even if the yield is higher) and the value of the yield, less a reprocessing charge, is applied against the purchase price of the new fluid cost. This type of program allows for quick turnaround times. In just about every case, the new charge of fluid can be on-site even before the old fluid is drained from the system. This program is especially useful when the scheduled shutdown window is small or the change-out must be done on an emergency basis.
Sometimes, a toll reprocessing program is more cost effective for system change-outs than a fluid credit program. Because most high temperature heat transfer fluids have a limited number of components and a defined boiling range, fluid manufacturers with toll reprocessing services can use fractional distillation techniques to easily separate and remove contaminants and high and/or low boiling degradation by-products from the heat transfer fluid product. Many times, reprocessed fluid meets new fluid specifications. With this type of program, the off-spec fluid is removed from the system and returned to the fluid manufacturer for toll reprocessing. The fluid is repro-cessed and the user receives the actual recovered yield of heat transfer fluid. In many cases, the actual yield returned is greater than the maximum 80% allowed in the typical credit program.
Both types of replacement/reprocessing programs offer significant new fluid cost savings vs. disposal and purchase of a completely new charge. Additional cost savings can be achieved by returning small drum quantities of material generated by leaking pumps, equipment swap outs, system vents, etc., for either credit or reprocessing.

Like all companies that use and depend on high temperature heat transfer fluids, fluid manufacturers are acutely aware of the importance of heat transfer fluids in production units -- and their relatively high cost. Service programs are offered by the manufacturers so that the user can maximize both the fluid's performance properties and the return on the initial fluid investment. If not already familiar with the fluid support programs and services, the fluid user should ask his or her fluid supplier for a detailed explanation of all of its programs. Chances are, one call to the fluid supplier will lead to extended fluid life and improved system performance.