As soon as hurricane Katrina left the area and conditions were safe, Barry Jackson of Mississippi Polymers Inc., St. Louis Bay, Miss., began efforts to rebuild his business with a call to Parker Boiler Co., Los Angeles. His 2002 HT395 high temperature thermal fluid heater was under three feet of mud and saltwater, and Jackson was concerned that the perilous conditions had damaged the electrical components.

Parker Boiler, with the assistance of its representative Power Equipment, shipped gas train components, electrical panel parts and any of the boiler trim that was affected within 48 hours. They allowed the Mississippi company to return any unused parts for full credit, allowing Jackson to have the parts he might need on hand just as soon as the flood waters receded.