- The primary contact inquires on behalf of
others and has little information on the application. He or she can try to get
more information if needed, but the messenger may or may not repeat the
requirements accurately. Additional questions may or may not yield answers that
- The primary contact is
inquiring on behalf of others and is passing on a spec that makes it sound like
they are constructing the next great missile system. Every detail is spelled
out in exact terms. There are many paragraphs and subparagraphs, ranging from
those that are straightforward to those that ask for features that are either
extremely complex or just impractical.
- Primary contact is the end user and can tell you anything you want to know.
The first type is difficult because they do not really know what they want for the application.
The third type is by far the easiest to work with because they have clear requirements and know the application well enough to know what will work and what will not. When specifying an oven, this approach is beneficial to both the customer and the vendor.