You cannot be too clean when it comes to food for human consumption. With frequent washdowns, the equipment better hold up.

So, when a maker of food-packaging equipment for the poultry industry found that its machines’ elements weren’t water-tight although they were supposed to be, the company lost trust in its supplier. Due to a ground-wire issue, moisture was passing through the seal during regular, mandatory washdowns. The firm needed help – fast.

Chromalox, headquartered in Pittsburgh, solved the problem. Chromalox installed CIR cartridge heaters combined with an epoxy and viaton plug to prevent moisture from entering the machines. Their engineers replaced the three-wire water-tight elements with two-wire water-tight elements to eliminate possible future leaks.

Fixing the problem helped build a solid relationship during a time when the customer faced issues with its supply chain.