You can't be too clean when it comes to food for human consumption. With frequent washdowns, the equipment better hold up. So, when a maker of food-packaging equipment for the poultry industry couldn't trust its machines' elements that were supposed to be watertight but were not, the company looked for help.

Due to a ground-wire issue, moisture was passing through the seal during regular, mandatory washdowns.

Chromalox, headquartered in Pittsburgh, solved the problem. Chromalox installed CIR cartridge heaters combined with an epoxy and Viaton plug to prevent moisture from entering the machines. Their engineers replaced the three-wire watertight elements with two-wire watertight elements to eliminate possible future leaks.

Fixing the problem helped build a solid relationship during a time when the customer faced issues with its supply chain. For more information on Chromalox solutions, go to