It is important to be knowledgeable about the products that you buy, so you will know:
  • What you need.
  • If the product will meet your specifications.
  • Whether or not there is a danger of the product failing due to changing conditions.
However, being overconfident that you have enough knowledge to delegate all of the specifications of the heat exchanger to the supplier could be to your detriment.

It is even more important to keep the lines of communication with your supplier as open as possible. The supplier designs and produces these products as its core business and has encountered and solved many problems relating to a multitude of differing customer requirements. It is likely that the supplier will have ideas to increase efficiency and safety and reduce costs. The supplier may also be aware of problems or specific needs of heat exchangers being used in your industry. Collaboration between the customer and the supplier is essential to stretching your dollar and optimizing the benefits of your purchase.