A service center with remote service options can provide around-the-clock support for the company’s food-producing customers, minimizing the effects of unplanned shutdowns and improving uptime.

Bühler developed its customer operations center (COPC)  to support its customers when they are experiencing unforeseen production stoppages. Utilizing remote customer service, a processor can work directly with a local representative to troubleshoot and find a solution with minimal downtime. This first level of support is delivered within a two-hour window.

If a case escalation is needed, the local expert can involve a regional customer operations specialist. If further help is needed, experts from the headquarters organization will be involved to troubleshoot and fix the issue. Throughout the process, a COPC representative stays in contact with the processor.